How does powershop work

Sign up. Log in Help site. Need to knows Thinking of signing up to Powershop but want to find out more about how it all works? Joining Powershop Signing up with us is easy as pie. Making payments Powershop is really really really flexible when it comes to payments. Compare Solar Providers.

In July , Powershop officially launched its natural gas service in Victoria. Powershop says the move came from increasing demand from existing customers who also wanted to receive their gas from the retailer. In order to get gas from Powershop, customers must all sign up to electricity. Powershop lets its customers easily refund their Powerpacks. The refund option is only available for 48 hours after your purchase. Customers looking to refund an item outside this window will need to give Powershop a call.

Whether you consider its prepaid billing structure a highlight or a drawback really comes down to the type of energy customer you are. That being said, the company now offers a traditional approach to billing which some customers may find a whole less confusing.

Pre-purchasing power aside, the other major attraction to Powershop is its green energy credentials. Through its parent company, Meridian Energy, the retailer operates many renewable energy assets, including hydro power stations, which it has previously said gives it the opportunity to cut prices for customers. Compare Electricity Providers. Victorian electricity customers gave Powershop 5 out of 5 stars for overall satisfaction in our customer ratings report.

Powershop is certainly a unique energy retailer, being one of the first electricity and gas providers to offer a different way to pay your power bills — in advance, that is. Here are some details about Powershop you may not know:. While Powershop dates back to in New Zealand, it only entered the Australian market in , setting up its headquarters in Melbourne. Like a lot of other retailers, Powershop services Australian households that require not only electricity, but also gas.

ACT: Price is GST inclusive and is: The estimated lowest possible price a representative customer would be charged in a year for this plan, using the Independent Competition and Regulatory Commission ICRC annual reference consumption for domestic customers in your distribution region as stated at the top of each table and assuming all conditions of discounts offered if any have been met. For more information on annual cost calculations please click here.

Some plans may require you to meet certain conditions before a discount may become available to you. Some plans may have a minimum term longer than one year. In that case the total cost over the term will be much higher than the price which is only for one year. The reference price is set by the Australian Energy Regulator AER for a financial year in relation to electricity supply to residential customers in the distribution region and is based on an assumed annual usage amount.

Any difference between the reference price and the unconditional price of a plan is expressed as a percentage more or less than the reference price. The terms of any conditional discounts are shown, along with any further difference between the reference price and the discount applied if a condition is met, expressed as a percentage more or less than the reference price.

Differences in tariffs across distribution regions reflect the unique costs of providing electricity services in each area. The terms of any conditional discounts are shown, along with any further difference between the VDO and the discount applied if a condition is met, expressed as a percentage more or less than the VDO.

You will not be cut off simply because you have consumed all your Powerpacks. Similar to other power companies, Powershop prices include a daily fixed charge and an additional charge for every kilowatt of electricity you use.

These Powershop charges differ depending on your location, the amount of power you use throughout the year, and what time of the day you use the power. A good thing about Powershop is that it guarantees you a saving.

So, if you sign up to Powershop and end up paying more than you did at your previous power company — for the same amount of power — then you will be reimbursed. Compare Electricity Providers. Powershop has always remained at the frontier of electricity retail innovation.

It offers an array of digital tools that are designed to make its service convenient, flexible and transparent. You can use the Powershop online store, mobile app or web portal to:. However, you do need to make sure your mate signs up with a referral link you share with them or you will not be eligible for the free power.

Available only to customers with installations under 10kW, appropriate import-export meter required. While Powershop's electricity and gas prices are not the lowest on the market, they are still well below the most expensive of their competitors, and the company offers discounts and incentives for their customers, claiming they help them to keep track of their energy usage and so stay in control of their bills.

Customer service. This score is based on the number of complaints measured as a proportion against the number of customers. The higher the percentage, the better. Data via the Australian Energy Regulator — updated annually. This score is based on how likely the retailer is to answer a call within 30 seconds.